Enviar una queja

We are sorry to hear that you have had an unpleasant experience with us. Please provide us with all the necessary details so we can investigate this further

Questions marked with an asterisk (*) are mandatory

Part I. Client Details

Title*

Mrs

Full Name*

ID or Passport Number*

Nationality*

Phone Number* (Include country code)

Home/ Work Phone Number*

Email Address*

Address*

City

ZIP/Postal Code*

Country*

Part II. Complaint Details

Brand Name

User/ Account Number of Account Held with the Company (Axia Investments)*

When did the issue you are complaining about take place?*

dd/mm/yyyy

When did you first notice that there might be a problem?*

dd/mm/yyyy

Have you communicated your complaint to Smarttool Trading SC Limited and/or its associates?*

Yes

If your answer to question above is YES, then please state the date you first informed Smarttool Trading SC Limited and/or its associates of your complaint and the name of the person you discussed your complaint with:

Smarttool Trading SC Ltd. Representative’s Name

Please, enter the Smarttool Trading SC Ltd. representative’s name

Smarttool Trading SC Ltd. Representative’s Email

Please, enter the Smarttool Trading SC Ltd. representative’s email

Method of Communication

Email/Live Chat/Phone/Other

Have you reported your complaint to any authority? *

Yes

If you answered YES, which financial authority have you contacted?

Which financial authority

I confirm

I hereby certify and confirm that to the best of my knowledge,
the information furnished above is true, accurate, correct and complete. *

I confirm*

I acknowledge that Smarttool Trading SC Ltd. will give proper notification about your complaint within five (5) days from the receipt of your complaint and provide you the unique reference number. The unique reference number should be used in all your future contact with the Company, the Financial Ombudsman and/or FSA regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within two (2) months from today. In case additional information is required, you shall be contacted by one of our officers. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaints Procedures for Clients” page for further details on the issue.*

Summary*

Attach file

Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or to include details that will facilitate the Company in investigating your complaint.*

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