Submit a complaint
We are sorry to hear that you have had an unpleasant experience with us. Please provide us with all the necessary details so we can investigate this further

Questions marked with an asterisk (*) are mandatory
If your answer to question above is YES, then please state the date you first informed Smarttool Trading SC Limited and/or its associates of your complaint and the name of the person you discussed your complaint with:
Please, enter the Smarttool Trading SC Ltd. representative’s name
Please, enter the Smarttool Trading SC Ltd. representative’s email
If you answered YES, which financial authority have you contacted?
I hereby certify and confirm that to the best of my knowledge,
the information furnished above is true, accurate, correct and complete. *
I acknowledge that Smarttool Trading SC Ltd. will give proper notification about your complaint within five (5) days from the receipt of your complaint and provide you the unique reference number. The unique reference number should be used in all your future contact with the Company, the Financial Ombudsman and/or FSA regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within two (2) months from today. In case additional information is required, you shall be contacted by one of our officers. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaints Procedures for Clients” page for further details on the issue.*
Attach file
Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or to include details that will facilitate the Company in investigating your complaint.*